Frequently asked questions about products, customization, and shipping
What is the minimum order quantity (MOQ)?
Standard MOQ is 100 units. For select premium custom series, MOQ is 50 units. Check product card labels for specific MOQ. For smaller quantities, please contact us.
Do you support OEM/ODM customization?
Yes, we offer full OEM/ODM services. Customize colors, logos, packaging, and select features. Products with the 「OEM/ODM」 tag support customization. Contact us via the inquiry form.
What is the lead time?
Standard orders: 15-25 working days (from sample confirmation and deposit). Custom orders: 25-40 working days depending on complexity. We will confirm in the quotation.
What international certifications do you have?
Our products are certified with CE, FCC, RoHS, ISO9001, BSCI, and more. Click the certification icons above for details.
How can I get samples?
We offer paid sample service. Sample fees are refundable with bulk orders. Click "Sample Request" to order, or "Learn More" to contact sales.
🤖 Smart Product Advisor
What is your purchasing need?
Bulk Stock Purchase
OEM/ODM Customization
Sample Testing First
Which feature matters most?
RFID Multi-Pet Recognition
Large Capacity
GPS Real-Time Tracking
AI Camera Monitoring
Wet Food Preservation
What is your target market?
North America (FCC)
Europe (CE/RoHS)
Global
Other Regions
Learn More
Sample Request
Download Catalog / Spec Sheet
Certificate Details
Contact Us
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